Replacement plan for facial products
Due to the fact that customers are not always able to “sniff test” the flavors before purchase, we offer a replacement plan for instances when a customer purchases one of the facial products and finds they do not like the flavor. In this case, please reach out through the contact link and tell us which flavor you would like to try instead – free of charge.
Defective Products
In the case of a customer receiving a product that does not fit the description or is damaged, please take well-lit, clear photos documenting the situation and use the contact form to reach out and inform us of the situation. A resolution will be reached to either replace or refund, depending on circumstances.
Refund plan for all other products
For all physical products, including but not limited to tobacco pipes, all sales are final. Refunds will only be dispensed if there is an issue with the product being damaged or not fitting the description, and only after a return of the product. In these cases, please provide clear, well-lit photos documenting the situation via the contact page, and we will establish return shipping.
Limit of responsibility
It is to be noted that the Surgeon General of the United States has determined that the use of tobacco products can lead to complications such as cancer and COPD. We are not selling tobacco products, we are selling pipes that can be used to smoke tobacco. If you choose to do so, you are doing so at your own risk and neither Hairs of Legend or Southfarthing Pipe Co. can be held responsible for any negative consequences thereof.
Time Limit
All refund and replacement requests must be made within 30 days of purchase.